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Customer Debt Due to Covid-19
R. 21-02-014
March 15, 2021
Debt Due to Covid Scoping Ruling
Scoping issues of arrearage relief regarding CCAs, time periods, mechanisms and customers classes.
- Should arrearage relief be provided to CCAs?
- To the extent customers are not at risk of disconnection for failure to pay their CCA charges, does this change the need for arrearage relief of CCA charges?
- What extent and scale of arrearage relief is reasonable for customers and utilities, and what mechanism should be used to provide relief?
- Will the relief advance the CPCU Environmental and Social Justice Plan?
- How to define COVID-19 period for determining the arrearage relief period.
- Which customer classes are most in need and should different classes receive different treatment?
- What funding structures in place for COVID-19 are appropriate?
- How do utilities avoid double booking customer the debt combination of uncollectible balances and forgiveness programs?
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Scoping Ruling
