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Customer Debt Due to Covid-19
R. 21-02-014
March 3, 2021
Opening Comments on Covid Debt OIR
CalCCA:
- Commission should consider the debt forgiveness or incentives some CCAs already provide to customers.
- A percentage of bill, rather than a fixed dollar threshold, may provide a more equitable approach.
- AMP cost recovery method should also be used for non-CARE/FERA.
- Energy Division Staff proposals need further stakeholder study.
SDG&E:
- New proposals are redundant with several existing programs.
- Average SDG&E CARE/FERA customer arrearage is ~$475.
- $200 bill credit and an extended payment plan is adequate.
- Any IOU shareholder contributions should be voluntary.
- Further delays in new CIS are not possible.
CalAdvocates (PAO):
- Supports auto enrollment with no income verification.
- Consider incentives for customers to complete payment plans.
- Commission should consider non-ratepayer cost recovery options.
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